Returns & Refunds
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Free Shipping
Every order ships free from our US warehouse. Total delivery time is 5-11 business days.
Return Window — 30 Days
Items can be returned within 30 days of delivery. Products must be new — unused and in their original packaging.
How to Start a Return
Email info@renectiv.com with your order number and the reason for the return — we respond within one business day with return instructions.
Refunds — Processed Within 7 Days
Once your return arrives and passes inspection, your refund is processed within 7 days to the original payment method.
Condition & Exclusions
Only new products in original packaging are eligible. Gift cards and digital items are excluded.
Questions? Contact RENECTIV support at info@renectiv.com — real humans, one-business-day replies.